Here is my dilemma, I am an airline company, and I am competing in a market that has been surrounded by troubles since the tragic day of September 11, 2001. My problem is that I am trying to break through all the troubles and issues surrounding my field of business, so what I decided to do was to spend a lot of money on advertising during national televised sporting events, claiming that the only place you can buy my tickets is online through my website. Is this a smart idea?
My name is Southwest Airlines, and the airplane business has seen some struggles lately. Other companies are charging extra amounts of dollars for carry on luggage, additional charges for bags weighing over a certain amount, food has been taken off the in-flight menus, and just recently the new airport security has been called into question. Well, my company decided that we wanted to take our marketing strategy into a different direction, to break out from this heaping mess our competitors have put us in. So we decided to say that the only place to buy our tickets is through our Southwest website. Here you can get great low price tickets to anywhere our airlines fly, but only this exclusive site http://www.southwest.com/ . This is basically the strategy for Southwest Airlines.
Now after seeing these commercials a couple times and discussing this issue with friends, I came to the conclusion that this was just another gimmick and a stupid one at that. Why would an airline company boast about only having their tickets available through their website? I mean this is 2010, don’t people want options, don’t people want freedom to choose wherever they want. The logic behind the campaign just didn’t make sense to me. Why would an airline company of all places want to “ground” people to only one option on how to get their airline tickets?
It wasn’t until last night that I started to change my opinion towards this campaign. To give you a little background, I love sports and I love watching sports, so any game that is on you can bet I will be watching. Like I said earlier, Southwest tends to run this ad during commercial breaks of nationally televised games, so you can imagine I have seen my fair share of these commercials. Every time I saw one of these ads I just was pretty much dumbfounded that they kept running. Well I figured out my problem, I wasn’t giving the ad any thought or credit where credit was due.
Last night I was thinking, well the airport business has been in a little bit of a rut, and people feel that the airline business is just trying to make money and cause hassles for those wanting to fly. Well Southwest offers an exclusive site where you can only buy their tickets for no hassle and as cheap as $59 dollars a flight. Okay, so Southwest already has two things going for them already:1) they offer easy access and no hassle to get tickets and 2) the tickets are cheap, $59 a ticket that is practically a tank of gas, potato chips and a soft drink. I was talking with a classmate this afternoon and for Thanksgiving break she would have had to pay $400 for a round trip ticket to get home to Minnesota, that is if she were to buy a ticket on another airline that I won’t mention. So for price you can’t beat Southwest, oh ya and if you were wondering if they lower the prices on tickets and hike up the baggage price, the answer is no. They even offer bags flying free, check it out http://www.youtube.com/watch?v=EUIARHJb4Qs. So not only do they have great ticket prices, but bags fly free there is no hassle with how to get tickets, and they are advertising on a national stage where the ad reaches millions every time it airs.
An idea I once thought was plain stupid, turned out to be one of the more strategically planned marketing campaigns that I have seen in a while. An airline is trying to break free of the image cast on the airline business, and I think they have made a step in the right direction. Southwest ads make me feel like they are trying to help, in a society where most people feel like they are getting taken by airline companies. This is only my opinion and it will be interesting to see if this strategy pays off for Southwest Airlines.

















